Privacy Policy

Last updated: 17 August 2026

1. Who we are

Empire Property Maintenance (ABN 55 225 591 692) provides lawn mowing and garden maintenance services on the Gold Coast, Queensland.

Our website address is: https://empirepm.com.au

2. Scope and acceptance

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

  • use our website
  • contact us
  • request a quote
  • book a service
  • interact with our advertising or social media accounts
  • authorise a connection to an Empire Property Maintenance business account
  • otherwise interact with us

By using our website, interacting with our services or providing personal information to us, you acknowledge this Privacy Policy.

3. What personal information we collect

We may collect personal information such as:

  • your name
  • phone number
  • email address
  • property address
  • billing information
  • details about the services you request
  • communications you send to us
  • photos or job-related information connected with your service request

We may also collect website usage and advertising-measurement information such as your IP address, browser type, device information, pages viewed, referring website and interactions with our advertisements.

4. How we collect personal information

We collect personal information when you:

  • fill out a contact form
  • request a quote
  • make a booking
  • contact us by phone or email
  • interact with our website, advertisements or social media accounts
  • authorise an integration with one of our business systems
  • communicate with us during service delivery

We may also collect information automatically through cookies, analytics tools and advertising-measurement technologies.

5. Why we collect your information

We collect and use personal information to:

  • provide quotes and services
  • communicate with you about bookings and jobs
  • manage payments and accounts
  • operate our business systems and authorised integrations
  • measure the effectiveness of our website and advertising
  • improve our website, advertising and services
  • keep internal business records
  • protect our systems and prevent misuse
  • comply with legal obligations

6. Disclosure of personal information

We may disclose personal information to:

  • employees and contractors who help deliver our services
  • service providers who support our business operations
  • website hosting, database and software providers
  • booking, analytics and advertising platforms
  • payment processors
  • professional advisers
  • government or regulatory authorities where required by law

We do not sell personal information or Meta Platform data.

7. Cookies, analytics and advertising measurement

Our website may use cookies and similar technologies to improve user experience, understand website traffic and measure advertising performance.

We may use services provided by Google and Meta for analytics, advertising attribution and conversion measurement. Depending on the service and your browser settings, these tools may collect information such as:

  • browser and device information
  • IP address
  • pages visited
  • time spent on pages
  • referring websites
  • advertisement interactions
  • booking or enquiry events

These providers process information in accordance with their own privacy policies. You can control cookies through your browser settings and the privacy controls offered by the relevant provider.

8. OpsIQ Marketing and Meta Platform data

Empire Property Maintenance operates OpsIQ Marketing, an internal business application that may connect to our Facebook Page, Meta advertising account and linked Instagram professional account.

When an authorised administrator connects Meta to OpsIQ Marketing, we may receive and store:

  • our Facebook Page identifier and Page name
  • our linked Instagram professional account identifier and username
  • our Meta advertising account and campaign identifiers
  • the permissions granted to the application
  • connection status and credential-expiry information
  • an encrypted access credential
  • Page, Instagram and advertising performance information made available under the granted permissions

Depending on the permissions granted, this information may be used to:

  • identify and connect our authorised business accounts
  • display Page, Instagram and advertising activity within OpsIQ Marketing
  • measure advertising and content performance
  • prepare business reporting
  • publish content that has been specifically approved by authorised Empire Property Maintenance personnel

OpsIQ Marketing is intended for Empire Property Maintenance’s internal business use. We do not sell Meta Platform data, use it for unrelated purposes or permit unattended publishing without the required internal approval.

9. Storage and security

We take reasonable steps to protect personal information and connected-platform data from misuse, interference, loss, unauthorised access, modification or disclosure.

Access credentials used by OpsIQ Marketing are encrypted, stored separately from public website content and restricted to authorised systems and personnel.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data retention and deletion instructions

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to operate our services, maintain security and business records, or comply with legal obligations.

OpsIQ Marketing and Meta data deletion requests

To request deletion of data associated with the OpsIQ Marketing Meta integration, email accounts@empirepm.com.au with the subject “OpsIQ Meta Data Deletion”.

Please include enough information for us to identify and verify the relevant business connection. Do not send passwords, access tokens or other security credentials.

After verifying the request, Empire Property Maintenance will revoke the applicable connection and delete the stored Meta access credential and associated account identifiers within 30 days, unless retention is reasonably required for security, dispute resolution or legal compliance.

An authorised user may also remove the connection through Facebook’s Business Integrations settings. Removing the integration prevents future access but may not automatically delete information already lawfully retained by Empire Property Maintenance. A deletion request can be submitted using the email process above.

11. Access and correction

You may request access to personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

12. Third-party services

Our website and business systems may use third-party services such as booking platforms, hosting providers, database providers, analytics services, advertising platforms, payment systems and social media platforms.

These third parties may collect, store or process information in accordance with their own privacy policies and service terms. Some providers may process or store information outside Australia.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

14. Contact us

Empire Property Maintenance
18–20 Commercial Drive
Ashmore QLD 4215
Email: accounts@empirepm.com.au
Website: https://empirepm.com.au