Privacy Policy
1. Who we are
Empire Property Maintenance (ABN 55 225 591 692) provides lawn mowing and garden maintenance services on the Gold Coast, Queensland.
Our website address is: www.empirepm.com.au
2. Scope and acceptance
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
- Visit our website
- Request a booking or quote via our online booking link
- Contact us by email or other channels we provide
By using our website or providing your personal information, you consent to the handling of your information as described in this policy.
3. What personal information we collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Name
- Email address
- Phone number
- Property address and service location details
- Booking and service request details
- Photos or job-related information you choose to provide
- Payment-related information where applicable
- Communications with us
We may also collect website usage information such as:
- IP address
- Device and browser type
- Pages visited and actions taken on our site
- Referral source and approximate location
4. How we collect personal information
We collect personal information in a few ways, including:
- When you submit a form on our website
- When you use our online booking link
- When you email or contact us
- Automatically through cookies and similar technologies
5. Why we collect, use, and disclose personal information
We use your personal information to:
- Respond to enquiries and provide quotes
- Schedule and deliver services
- Communicate about appointments, changes, and service updates
- Manage billing, payments, and accounts
- Improve our website, services, and customer experience
- Maintain internal records and meet legal obligations
- Send service updates or seasonal tips where you have opted in, or where otherwise permitted by law
6. Third parties and service providers
We may disclose personal information to trusted third parties where required to deliver our services, including:
- Online booking and job management providers
- Payment processors and accounting providers
- IT, website hosting, and analytics providers
- Contractors or team members attending your property
We take reasonable steps to ensure third parties handle personal information appropriately.
7. Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance.
You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Marketing communications
If you opt in to receive updates, we may send you occasional emails such as seasonal property care tips or service updates.
You can opt out at any time by using the unsubscribe link (if provided) or by contacting us at accounts@empirepm.com.au.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Personal information may be stored electronically and/or in hard copy. Access is limited to people who need it to perform their role.
10. Access and correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, contact us using the details in Section 12.
11. Retention
We keep personal information only for as long as needed to provide our services and meet legal, tax, and operational requirements.
12. How to contact us
If you have questions, requests, or complaints about privacy, please contact:
Empire Property Maintenance
18-20 Commercial Drive, Ashmore QLD 4215
Email: accounts@empirepm.com.au
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.
14. Effective date
Effective date: 26 February 2026