Privacy Policy

1. Who we are

Empire Property Maintenance (ABN 55 225 591 692) provides lawn mowing and garden maintenance services on the Gold Coast, Queensland.

Our website address is: https://empirepm.com.au

2. Scope and acceptance

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

use our website
contact us
request a quote
book a service
otherwise interact with us

By using our website or providing your personal information to us, you agree to this Privacy Policy.

3. What personal information we collect

We may collect personal information such as:

your name
phone number
email address
property address
billing information
details about the services you request
communications you send to us
photos or job-related information connected with your service request

We may also collect website usage information such as IP address, browser type, pages viewed and referring website.

4. How we collect personal information

We collect personal information when you:

fill out a contact form
request a quote
make a booking
contact us by phone or email
interact with our website
communicate with us during service delivery

We may also collect information automatically through cookies and analytics tools.

5. Why we collect your information

We collect and use your personal information to:

provide quotes and services
communicate with you about bookings and jobs
manage payments and accounts
improve our website and services
keep internal business records
comply with legal obligations

6. Disclosure of personal information

We may disclose your personal information to:

employees and contractors who help deliver our services
service providers who support our business operations
payment processors or software providers
professional advisers
government or regulatory authorities where required by law

We do not sell your personal information.

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience and understand website traffic.

These tools may collect information such as:

browser type
device information
pages visited
time spent on pages
referring websites

You can control cookies through your browser settings.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

10. Third-party services

Our website or business may use third-party services such as booking platforms, analytics providers or payment systems.

These third parties may collect, store or process information in accordance with their own privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page.

12. Contact us

Empire Property Maintenance
18–20 Commercial Drive, Ashmore QLD 4215
Email: accounts@empirepm.com.au
Website: https://empirepm.com.au