Privacy Policy

---

Privacy Policy
Last updated: April 1, 2025

At Empire Property Maintenance, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.empirepm.com.au, contact us, or engage with our services. We are committed to complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

We may collect the following types of personal information:

• Full name and contact details (email, phone number, address)
• Property details for service delivery
• Payment and invoicing information
• Communication and feedback provided by you
• Photos of your property (before and after service)
• Job-related data (including timestamps and staff activity logs)

We also automatically collect non-personal information through your interaction with our website, including browser type, IP address, device information, and pages visited.

We use the information we collect to:

• Provide property maintenance and landscaping services
• Communicate with you regarding quotes, appointments, invoices, and updates
• Maintain accurate service records (including time-stamped photos and job logs)
• Improve our service delivery and customer experience
• Comply with legal obligations and business requirements

As part of our commitment to quality and transparency, we take 6 before and 6 after photos of each job. These are securely stored and linked to electronic job cards, which also record staff arrival and departure times. These records help ensure high standards and provide accountability for every service.

We do not sell or rent your personal information. We may share it only when necessary with:

• Our employees and contractors (for service delivery)
• Third-party service providers (e.g., payment processors, software tools)
• Regulatory or legal authorities when required by law

All third parties are required to handle your data in accordance with applicable privacy laws.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure digital systems for job tracking and limited access to sensitive data.

You may request access to your personal information or request a correction by contacting us at:

📧 accounts@empirepm.com.au
📞 1300 007 887

We will respond to your request within a reasonable timeframe.

Our website may use cookies to enhance your browsing experience. You can modify your browser settings to disable cookies, although some parts of the site may not function properly as a result.

We may update this Privacy Policy from time to time. Changes will be published on this page with the revised date. We encourage you to review it periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Empire Property Maintenance
📧 accounts@empirepm.com.au
🌐 www.empirepm.com.au